Public Offer Agreement for Intermediary Services

Date of publication: April 10, 2025
Effective until further notice

This document is a public offer addressed to any capable individual or legal entity (hereinafter referred to as the “Client”) and outlines the terms and conditions for the provision of intermediary services by the website Terbium.Pro (hereinafter — the “Company”, “we”, or “our service”).

By placing an order and using the website, the Client fully and unconditionally accepts the terms of this Agreement.

1. General Provisions

1.1. Terbium.Pro provides intermediary services, receiving payments from the Client and forwarding the necessary data to third-party service providers (such as mobile operators or other platforms listed on the website).
1.2. The Company is not a telecom operator, bank, or direct service provider. It acts solely as an agent facilitating payments and order transmission.
1.3. All available services and operators are listed on the website and may be changed at any time without prior notice.
1.4. We provide 24/7 technical support through the communication channels listed on our website.

2. Service Description

2.1. The Client fills out the order form on the website, providing all required data (such as phone number and amount), and makes payment through one of the available payment systems.
2.2. The Company initiates order processing only after receiving confirmation of successful payment from the payment system.
2.3. Service execution time ranges from 1 minute to 24 hours, depending on the performance of third-party providers.
2.4. The Company is not responsible for delays caused by technical issues on the side of the mobile operator or payment system.
2.5. The Client is solely responsible for the accuracy of the data entered when placing an order.

3. Confirmation and Notifications

3.1. If the Client provides a valid email address, a payment confirmation (receipt) will be sent to that email.
3.2. Notifications about the status of the order may be sent via WhatsApp to the phone number entered during checkout.
3.3. We recommend using a phone number that has an active WhatsApp account to receive updates.
3.4. Since mobile operators and third-party service providers do not provide official service confirmation documents, the Company cannot issue such confirmations to the Client.
3.5. In case of any inquiry, the Client must provide proof of payment (receipt), order number, amount, and the phone number involved.

4. Service Denial & Anti-Fraud

4.1. The Company reserves the right to deny the service and refund the payment in the following cases:

  • Suspicion of fraudulent activity, money laundering, or illegal use of the service.

  • The transaction is flagged as high-risk by the payment system.

  • The Client has previously violated the terms of this Agreement.

4.2. We reserve the right to block orders, request additional information, or restrict access in order to ensure security and compliance.
4.3. Our service must not be used for:

  • Payments for prohibited or illegal goods and services.

  • Transferring money from one individual to another under the disguise of mobile top-up.

  • Circumventing financial regulations or currency controls.

5. Liability

5.1. The Company is only responsible for accepting payments and transferring order data to the third-party service provider.
5.2. The Company is not responsible for:

  • Failure of the payment system to confirm a successful transaction.

  • Delays or errors in service delivery on the part of the mobile operator.

  • The Client providing incorrect phone numbers or details.

  • Requests for documents that cannot be provided due to the technical limitations of the service provider.

5.3. All claims, inquiries, and disputes must first be addressed to our technical support team using the contact methods listed on the website.
5.4. Filing an unjustified chargeback without contacting our support first may lead to denial of future service.

5.5. Submitting an unjustified chargeback (payment dispute) without first contacting the Company’s support team may result in the refusal of further services to the Client.

5.6. In the event that payment confirmation is received from the payment system with a delay, the Company reserves the right to fulfill the order at the time of receiving such confirmation. The Client agrees that:

  • until confirmation is received, the order may appear as “unpaid” or “expired”;

  • the Company cannot process or refund the order before the confirmation is received;

  • any claims or chargebacks initiated before payment confirmation are not grounds for liability of the Company;

  • technical delays on the side of the payment system are beyond the control and responsibility of the Company.

6. Refund Policy

6.1. Refunds are only possible if the service could not be provided due to an error on the part of the Company, and the payment was confirmed.
6.2. No refunds will be issued if the Client entered incorrect data.
6.3. All refund requests must be submitted in writing and include the order details.

7. Disclaimer of Affiliation with Telecommunications Operators

The website terbium.pro and its owner are not official partners, representatives, or affiliated entities of the following telecommunications operators: “Altyn Asyr” TMCELL (Closed Joint-Stock Company — CJSC), “TürkmenTelekom” telecommunications company, “Ashgabat City Telephone Network” (ASTU) Closed Joint-Stock Company, or any other public or private telecom providers operating in Turkmenistan.

All top-up services are provided via third-party technical solutions in accordance with applicable laws. We do not guarantee the performance of the mentioned operators and are not responsible for any disruptions or restrictions on their side.

The use of operator names on this website is for reference purposes only and does not imply the existence of any formal contractual relationship.

8. Personal Data

8.1. All personal data is processed in accordance with our Privacy Policy.
8.2. By placing an order, the Client consents to the processing of their personal data for service delivery and communication purposes.

9. Final Provisions

9.1. Using the website and placing an order constitutes full acceptance of this Agreement.
9.2. The Company reserves the right to update the terms of this Agreement without prior notice.
9.3. All disputes will be resolved through negotiation, and if unsuccessful — in accordance with applicable law.

Legal Notice

This website is part of the Terbium.Pro project and is operated by SIPCO ONLINE LLP, a company registered in accordance with the laws of the United Kingdom.

Support email: info@terbium.pro
Website: https://terbium.pro
Support available: 24/7